Policies

Booking Policy

Appointments can be booked online or by calling the clinic at 604-371-1722. Any coupons for discounted services must be booked by phone or email. Some services require a deposit at the time of booking; please see the section below on deposits for more information.

New clients, please arrive 10 minutes prior to you appointment to allow time for you to fill out forms.

Booked appointments will be held to a maximum of 10 minutes. 

To ensure a relaxing environment for all our clients please provide child care for children under 12 years of age.

Deposits

Micro Needling and all weekend and evening appointments require a NON-Refundable deposit before a booking can be confirmed. Cancellations or changes must be made 24 hours (48 for Needling) in advance to avoid forfeiting your deposit.

Arriving 10 or more minutes late to an appointment may result in a cancelled appointment and the loss of your deposit.

After Hours Appointments

Appointments made after regular clinic hours (i.e., from 6-8pm Monday through Friday or Saturday from 10am-3pm) are only confirmed with the receipt of a NON –Refundable deposit.  These appointments are only available for in clinic purchased treatments. They are not valid for COUPONS, GROUPONS or GIFT CERTIFICATES. These appointments must be cancelled or changed within 24 hours to avoid forfeiting your deposit.

Cancellation Policy

Please give 24 hours notice for cancellations or changes for any booked services except Micro Needling  which require 48 hours notice to avoid forfeiting your deposit. To cancel or change your appointment, visit the online booking program OR call us at 604-371-1722.