Policies

Booking Policy

Appointments are booked online or by calling the clinic at 604-371-1722., you can also TEXT 604.355.8714 (no phone calls please, text only).  Please note 50% non refundable deposit is required at booking, fee applied to treatment cost.

Any coupons for discounted services must be booked by phone.

New clients, please arrive no earlier than 10 minutes prior to you appointment to allow time for you to fill out forms if you have not done so online.

For consideration to all clients, booked appointments will be held to a maximum of 15 minutes .  This is to maintain that all clients start their appointments on time.  If you are late to your appointment this will result in the lost of your deposit, you may have to prepay future appointments.  This may also may result in a decrease in your appointment time.  Please be considerate to Skin Effects Laser Clinic as well as to the next client by being on time.

Please come to your appointment WITHOUT CHILDREN or quests as they are not permitted in the treatment room.  The only exception is a client needing parental consent, once consent is given the parent must vacate the treatment room.

 

Your appointments are very important to Skin Effects Laser Clinic and they are reserved specifically for you.  Should you need to cancel or reschedule you MUST give 48 hours notice.

Should you need to cancel or reschedule you must do so within the allotted time frame to avoid cancellation/rescheduling fees.

Please understand that when you forget, cancel or reschedule your appointment without giving the appropriate notice, I miss the opportunity to fill that appointment time and clients that are on my waiting lists miss the opportunity to receive services.

It is your responsibility to remember your appointments but as a courtesy to you, Skin effects Laser Clinic will send out reminders via email and/or text 48 hours prior to your scheduled appointment time, providing you have your cell # and/or Email on file.  Please do not respond to the reminder text as it is an automated system, please contact us by phone: 604.371.1722, text to 604.355.8714 or email: info@skineffects.ca to cancel or to reschedule.

Your appointment day:

Please arrive on time for your appointment; if you are tardy this can result in a shorter treatment time for you.  If you are a current client and are receiving a new treatment please arrive 10 minutes early to fill out the appropriate forms if you have not done so online already.

If it is your first time visiting us please arrive 10 minutes early to allow time to fill out forms if you have not done so online already.

If you arrive 15 minutes late you will need to reschedule your appointment and you will forfeit your deposit.

Please note all deposits are 50% of treatments

All deposits are NON-refundable.

Repeat offenders will be required to pay the full cost of the treatment at booking to confirm their appointment.

All fees must be paid in FULL before any future treatments can commence.

 

Expired Groupons

All Groupons that have expired will be redeemable for its monetary value towards any regularly price treatment.  Groupons MUST be booked and used within 90 days of purchase.  Please give yourself enough time to acquire an appointment within the allotted time, please note we can sometimes book up 3 weeks in advance.  Appointments made after the expiry date will not be redeemed for the monetary value only.

Groupon redemption:

Single treatment Groupon-must be booked and used within 90 days of purchase.

Package of 3 or 6 treatments- 1st Groupon redemption within 90 days of purchase, remaining treatments will be extended but must be used within 6 months from 1st treatment.  Please note this is a courtesy not a requirement.

Please note if you have remaining treatments after these dates your Groupon will be considered expired and if there is any monetary value left it can be applied to future treatments.

All previous Groupon purchasers can recommend family and friends to the clinic for a "GROUPON" rate and in turn will receive $10 account credit that can be used towards any regular priced treatment.

 

PARKING

FREE:

There is a designated parking spot out front for Skin Effects Laser Clients, please follow the signs to the side of the building and then to the back entrance.