Policies

Booking Policy ****IMPORTANT--READ ENTIRE PAGE OR YOU RISK LOSING YOUR APPOINTMENT TIME.


Appointments are booked online or by calling the clinic at 604-371-1722., you can also TEXT 604.355.8714 (no phone calls please, text only).

Redeeming Gift Certificates, Coupons or Groupons for services, please book by calling 604.371.1722 or texting 604.355.8714


New clients, please arrive  10 minutes prior to you appointment to allow time for you to fill out forms. Please allow time for traffic etc.  Please note your appointment time does not extend beyond what is reserved so please be on time or your appointment may need to be rescheduled with a $30 rescheduling fee or your appointment time will be shortened due to tardiness.  Skin Effects Laser reserves the right to decide which option is best based on time, service etc.

For consideration to all clients, booked appointments will be held to a maximum of 10 minutes .  This is to maintain that all clients start their appointments on time.  If you are late to your appointment this may result in a shorter treatment time, if Skin Effects Laser feels they can not perform the treatment in the time allotted due to tardiness then you will need to reschedule your appointment and will be required to pay a rescheduling fee of $30 to confirm rescheduled appointment.  If you choose not to reschedule but to cancel this booking you  will be required to pay the full amount of the service.  If you "NO SHOW" to your appointment you are still required to pay the full amount of the service booked.  All fees must be paid in full before any future treatments can commence.  Please be considerate to Skin Effects Laser Clinic as well as to the next client by being on time.

Your appointments are very important to Skin Effects Laser Clinic and they are reserved specifically for you.  Should you need to cancel or reschedule you MUST give 48 hours notice.

Should you need to cancel or reschedule you must do so within the allotted time frame to avoid a cancellation fee (full amount of service booked) or a rescheduling fee ($30)

All payments and or deposits are non-refundable and non-transferable.  Repeat offenders will be required to pay the full cost of the treatment at booking to confirm their appointment.

All fees must be paid in FULL before any future treatments can commence, this would include any pre-paid treatments.

Please understand that when you forget, cancel or reschedule your appointment without giving the appropriate notice, I miss the opportunity to fill that appointment time and clients that are on my waiting lists miss the opportunity to receive services.

It is your responsibility to remember your appointments but as a courtesy to you, Skin Effects Laser Clinic will send out reminders via email and/or text prior to your scheduled appointment time, providing we have your cell # and/or Email on file.  Please do not respond to the reminder text as it is an automated system, please contact us by phone: 604.371.1722, text 604.355.8714 or email: info@skineffects.ca to cancel or to reschedule.


 

PLEASE READ THIS IN ITS ENTIRETY AND TEXT  (along with your full name) ......

"I _______________________ (full name) HAVE READ AND ACCEPT THE APPOINTMENT POLICY"  TO 604.355.8714 no later thank 24 hours before your appointment, regardless if you booked online, in person, phone or text.  If I do NOT RECEIVE this text at least 24 hours before your appointment your appointment will BE CANCELLED and will only be re-booked upon receipt of this text.


Your appointment day:

Please arrive on time for your appointment; 10 minutes early if you are a new client needing to fill out forms.

If you are a current client and are receiving a new treatment please arrive 10 minutes early to fill out the appropriate forms.

Please come to your appointment WITHOUT CHILDREN or quests as they are not permitted in the treatment room.  The only exception is a client needing parental consent, once consent is given the parent must vacate the treatment room.


PLEASE TURN OFF ALL DEVICES ONCE YOU ARRIVE TO YOUR APPOINTMENT.  CELL PHONES MUST TURNED OFF OR PUT ON SILENT.


Groupon redemption:

Single treatment Groupon-must be booked and used within 90 days of purchase.

Package of 3 or 6 treatments- 1st Groupon redemption within 90 days of purchase, remaining treatments will be extended but must be used within 6 months from purchase date.  Please note this is a courtesy  not a requirement by Skin Effects Laser Clinic

If you have remaining treatments after these dates your Groupon will be considered expired and if there is any monetary value left it can be applied to future treatments.

All previous Groupon purchasers can recommend family and friends to the clinic for a "GROUPON" rate and in turn will receive $10 account credit that can be used towards any regular priced treatment.


Expired Groupons

All Groupons that have expired will be redeemable for its monetary value (proof of purchase with dollar amount required) towards any regularly price treatment.  Groupons MUST be booked and REDEEMED within 90 days of purchase. Please give yourself enough time to acquire an appointment within the allotted time, please note we can sometimes book up 3 weeks in advance.  Appointments made after the expiry date will be redeemed for the monetary value only.  It is your responsibility to make sure you have booked within the permitted time from stated on your Groupon (90 days from purchase).  Proof of purchase required.  Please bring in your Groupon to your appointment.


Payments can be made by CASH, DEBIT, VISA, MASTERCARD, E-TRANSFER


PARKING

FREE:

 Although this is a Home Studio I only occupy the lower portion of the home so I would appreciate your cooperation with parking.

Please park on the street in front of the house on the provided parking pad, not in the driveway, follow the path/fence line on the North side of the house to the back entrance, do NOT enter the back through the gate by the driveway.

 

Don't forget to check out our PROMOTIONS page.

Book your appointment here.